Privacy Policy

1. Introduction

Factory Intelligence Portal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website factoryintelligence.com (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• • Register for an account or subscribe to our services
• • Fill out contact forms or request information
• • Subscribe to our newsletter or marketing communications
• • Participate in surveys or provide feedback

This information may include, but is not limited to:

• • Name and contact information (email address, phone number, mailing address)
• • Company name and job title
• • Any other information you choose to provide

2.2 Automatically Collected Information

When you access our Service, we may automatically collect certain information about your device, including:

• • IP address
• • Browser type and version
• • Operating system
• • Pages you visit and time spent on pages
• • Referring website addresses
• • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our Service
• • Process your requests and respond to your inquiries
• • Send you newsletters, marketing communications, and updates (with your consent)
• • Monitor and analyze usage patterns and trends
• • Detect, prevent, and address technical issues and security threats
• • Comply with legal obligations and enforce our terms

4. Disclosure of Your Information

We may share your information in the following situations:

• • Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, email services)
• • Legal Requirements: When required by law or to respond to legal process
• • Business Transfers: In connection with a merger, acquisition, or sale of assets
• • With Your Consent: When you have given us explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• • SSL/TLS encryption for data transmission
• • Secure server infrastructure
• • Regular security assessments and updates
• • Access controls and authentication procedures

6. Your Rights and Choices (CCPA & GDPR)

6.1 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

• • Know what personal information we collect about you
• • Delete your personal information
• • Opt-out of the sale of your personal information (we do not sell personal information)
• • Non-discrimination for exercising your privacy rights

6.2 General Privacy Rights

You may have the right to:

• • Access and receive a copy of your personal information
• • Correct inaccurate or incomplete information
• • Request deletion of your personal information
• • Object to or restrict processing of your information
• • Withdraw consent where processing is based on consent
• • Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

7. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We use the following third-party services that may collect information:

• • Google Analytics: For website analytics (see Cookie Policy)
• • Google Maps: For location services

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Marketing Communications and Opt-Out

We may send you marketing communications about our services, industry news, and relevant updates. You can opt-out of receiving marketing emails from us at any time by:

• • Clicking the "unsubscribe" link in any marketing email we send you
• • Contacting us at [email protected]
• • Using the preferences settings in your account (if applicable)

Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages related to your use of the Service.

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law. Our notification will include:

• • A description of the breach and the types of information affected
• • The date or estimated date of the breach
• • Steps we are taking to investigate and remediate the breach
• • Recommendations for steps you can take to protect yourself

14. California Privacy Rights (CCPA Detailed)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

Right to Know

You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months, including:

• • The categories of personal information we collected about you
• • The categories of sources from which we collected your personal information
• • Our business or commercial purpose for collecting or selling that personal information
• • The categories of third parties with whom we share that personal information
• • The specific pieces of personal information we collected about you

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• • Complete the transaction for which we collected the personal information
• • Detect security incidents and protect against fraudulent or illegal activity
• • Comply with legal obligations or exercise legal rights

Do Not Sell My Personal Information

We do not sell personal information. However, California residents have the right to opt-out of the sale of personal information. If we were to engage in such activities in the future, we would provide you with an opt-out mechanism.

15. European Union (GDPR) Rights

If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR):

• • Right of Access: You can request copies of your personal data
• • Right to Rectification: You can request correction of inaccurate or incomplete data
• • Right to Erasure: You can request deletion of your personal data under certain circumstances
• • Right to Restrict Processing: You can request limitation of processing of your data
• • Right to Data Portability: You can request transfer of your data to another service provider
• • Right to Object: You can object to processing of your personal data
• • Rights Related to Automated Decision-Making: You have rights regarding automated processing and profiling

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within one month of receipt.

16. Processing Legal Basis (GDPR)

If you are located in the European Union, we process your personal information based on the following legal bases:

• • Consent: When you have given clear consent for us to process your personal data
• • Contract: When processing is necessary for the performance of a contract
• • Legal Obligation: When processing is necessary to comply with legal obligations
• • Legitimate Interests: When processing is necessary for our legitimate interests

17. Complaints and Regulatory Authorities

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with a supervisory authority. For EU residents, you can contact your local data protection authority. For US residents, you may contact:

• • Federal Trade Commission (FTC): www.ftccomplaintassistant.gov
• • California Attorney General: For CCPA-related complaints

We encourage you to contact us first to resolve any concerns before filing a complaint with a regulatory authority.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: